Refund policy

Refund Policy – Kalyri

At Kalyri, we are committed to delivering exquisite jewelry with the highest standards of craftsmanship. Your satisfaction is our priority. While we do not offer refunds for general returns or exchanges, we do provide refunds only in the case of defective products.

🛍️ Refund Eligibility

We offer refunds only if the product received is defective. To be eligible:

  • The defect must be reported within 48 hours of delivery.

  • The item must be unused, unworn, and in its original packaging.

  • Supporting evidence such as clear photos or videos of the defect must be submitted.

📧 How to Request a Refund

If your item meets the criteria above, please contact us at:

📩 contact@kalyri.com
Subject Line: Refund Request – Defective Item

Include:

  • Your Order ID

  • Description of the defect

  • Attached photos/videos showing the issue

⚠️ Non-Refundable Situations

Please note that refunds will not be provided in the following situations:

  • Change of mind or personal dislike

  • Wrong size ordered

  • Items damaged due to misuse or mishandling

  • Delays caused by courier partners or external factors

  • Sale or discounted items (unless defective)

🔁 What Happens Next?

Once we receive and verify your request:

  • You’ll be notified of the approval or rejection of your refund.

  • If approved, your refund will be processed to your original method of payment within 7–10 business days.

💬 Need Help?

For any questions or concerns, feel free to reach out to us at:

📧 contact@kalyri.com

Thank you for shopping with Kalyri – Where elegance meets authenticity.